Term and Conditions

Welcome to Homebase Furniture Store. These Terms and Conditions govern your use of our website and services. By accessing our website and making purchases, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing and using homeornamentsus.com (the “Website”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our Website or services.

2. User Obligations and Responsibilities

2.1 Account Registration

When creating an account with us, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and accept all risks of unauthorized access
• Notify us immediately of any unauthorized use of your account

2.2 Prohibited Activities

You agree not to:

• Use the Website for any illegal purpose or in violation of any laws
• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Website
• Use any automated means to access the Website without our permission

3. Products and Services Description

3.1 Product Information

We strive to provide accurate descriptions and images of our products including:

• Candles and Candle Holders
• Carpet Tiles and Flooring
• Cushions and Rugs
• Doormats and Home Accessories
• Floor & Wall Tiles
• Laminate and Luxury Vinyl Flooring
• Mosaic Tiles and Outdoor Garden Tiles
• Ornaments, Vases, and Photo Frames

However, we cannot guarantee that product colors and textures will appear exactly as shown due to variations in monitor displays and lighting conditions.

3.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. If a product becomes unavailable after you place an order, we will notify you and provide a refund if payment has been processed.

3.3 Pricing

All prices are in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but price changes will not affect orders that have already been confirmed.

4. Orders and Payment Terms

4.1 Order Process

The ordering process consists of the following steps:

• Product selection and addition to cart
• Provision of accurate shipping and billing information
• Order review and confirmation
• Payment processing
• Order confirmation email

4.2 Payment Methods

We accept the following payment methods:

• Visa credit/debit cards
• MasterCard credit/debit cards
• JCB credit/debit cards
• PayPal

All payments are processed securely through encrypted connections.

4.3 Order Acceptance

Your order represents an offer to purchase products. We reserve the right to accept or decline your order for any reason, including product availability, suspected fraud, or pricing errors.

4.4 Order Processing and Shipping

Orders are processed within 1-2 business days. We offer two shipping methods:

• Standard Shipping: £12.95 via DHL or FedEx, delivered within 10-15 business days after dispatch
• Free Shipping: Available for orders over £50 via EMS, delivered within 15-25 business days after dispatch

Delivery times are estimates and may vary based on location and customs processing. Some remote areas in Asia and other regions may have extended delivery times or may not be serviceable.

5. Shipping and Delivery

5.1 Delivery Areas

We currently ship to most regions excluding certain areas in Asia and remote locations. During checkout, you will be notified if we cannot deliver to your specified address.

5.2 Delivery Issues

You are responsible for providing accurate shipping information. We are not liable for delays or failed deliveries due to incorrect addresses provided by customers. Additional shipping charges may apply for redirected shipments.

5.3 Risk of Loss

All items purchased from our Website are delivered pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

6. Returns and Exchanges

6.1 Return Eligibility

We accept returns and exchanges for items that meet the following criteria:

• Items in original, unused condition with all tags and packaging intact
• Items returned within 15 days of receipt
• Products that are defective or damaged upon arrival
• Items that differ significantly from their website description

6.2 Non-Returnable Items

The following items cannot be returned or exchanged:

• Flooring Samples (disposable testing products)
• Custom-cut or special order items including made-to-measure flooring and tiles
• Opened flooring adhesive products and other flooring installation materials
• Products that have been installed, used, or altered from their original condition
• Items without original packaging or with missing components
• Certain personal and decorative items that cannot be properly sanitised for hygiene reasons

6.3 Return Process

To initiate a return:

1. Contact our customer service team within 15 days of receiving your order at [email protected]
2. Carefully repackage the item in its original packaging with all tags and documentation
3. Ship your return to our Returns Department using a trackable service
4. Once received and inspected, we will process your refund or exchange within 3-5 business days

6.4 Refunds

Refunds are processed to the original payment method within 3-5 business days after we receive and inspect returned items. Shipping charges are non-refundable unless the return is due to our error. Refund processing times vary by payment method:

• Visa/MasterCard/JCB: 5-10 business days to appear on your statement
• PayPal: 3-5 business days to appear in your account

7. Intellectual Property

7.1 Website Content

All content on this Website, including text, graphics, logos, images, and software, is the property of Homebase Furniture Store or its content suppliers and is protected by international copyright laws.

7.2 Trademarks

“Homebase Furniture Store” and our logo are trademarks of our company. You may not use these marks without our prior written permission.

7.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and make personal use of this Website. This license does not include any resale or commercial use of the Website or its contents.

8. Limitation of Liability

8.1 General Limitation

To the fullest extent permitted by law, Homebase Furniture Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Website or our products.

8.2 Maximum Liability

Our total cumulative liability to you for all claims arising from or related to the Website or our products shall not exceed the total amount you paid to us for the products in the six months preceding the event giving rise to the claim.

8.3 Product Use

You are responsible for the proper installation, use, and maintenance of our products. We are not liable for damages resulting from improper installation, misuse, or failure to follow product instructions.

9. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy, which is incorporated into these Terms and Conditions by reference, explains how we collect, use, and protect your personal information.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after any changes constitutes your acceptance of the revised terms.

12. Contact Information