Our Commitment to Your Home Transformation
At Homebase Furniture Store, we understand that creating your dream home is a journey of careful selection and personal expression. From premium flooring solutions to decorative accents that complete your space, we’re dedicated to ensuring every piece meets your expectations for quality and style.
Shipping Information
Order Processing
All orders are processed within 1-2 business days from the date of purchase. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Timeframes
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after dispatch | £12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after dispatch | FREE (Orders over £50) | EMS |
Returns & Exchanges
We want you to be completely satisfied with your Homebase Furniture Store purchase. If for any reason you’re not happy with your items, we’re here to help.
Return & Exchange Eligibility
We Accept Returns/Exchanges For:
- Items in original, unused condition with all tags and packaging intact
- Items returned within 15 days of receipt
- Products that are defective or damaged upon arrival
- Items that differ significantly from their website description
Non-Returnable Items
Due to their nature and to maintain quality standards, the following items cannot be returned or exchanged:
- Flooring Samples – Disposable testing products
- Custom-cut or special order items including made-to-measure flooring and tiles
- Opened flooring adhesive products and other flooring installation materials
- Products that have been installed, used, or altered from their original condition
- Items without original packaging or with missing components
- Certain personal and decorative items that cannot be properly sanitised for hygiene reasons
Return Process – Step by Step
1Initiate Your Return Request
Contact our customer service team within 15 days of receiving your order at [email protected]. Use our return request template below to ensure we have all necessary information.
2Package Your Items
Carefully repackage the item in its original packaging with all tags, documentation, and accessories included. Please include a copy of your original order confirmation.
3Ship Your Return
Once your return is authorized, ship your package to:
Homebase Furniture Store – Returns Department48 Somers Rd N
Portsmouth, GB PO2N 6SE
United Kingdom
We recommend using a trackable shipping service and retaining your proof of postage.
4Receive Your Refund or Exchange
Once we receive and inspect your returned item, we will process your refund or exchange within 3-5 business days.
Return Request Template
To expedite your return process, please use this template when contacting our customer service team:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Homebase Furniture Store Customer Service Team,
I would like to request a [return/exchange] for the following item(s):
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return: [Product Name(s) and SKU(s)]
Reason for Return: [Please specify – e.g., defective, wrong item, changed mind, etc.]
I confirm that the item(s) are in their original condition with all packaging and tags intact.
Please advise on the next steps for my [refund/exchange].
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Refund Information
Refund Processing Time
- Refunds are processed within 3-5 business days after we receive and inspect your returned item
- The refund will be issued to your original payment method
- Shipping charges are non-refundable unless the return is due to our error
Refund Methods
| Payment Method | Refund Processing Time |
|---|---|
| Visa/MasterCard/JCB credit/debit cards | 5-10 business days to appear on your statement |
| PayPal | 3-5 business days to appear in your PayPal account |
The time it takes for the refund to appear in your account may vary depending on your financial institution’s processing times.
Exchange Process
If you wish to exchange an item for a different product:
- Follow the standard return process outlined above
- Indicate in your return request that you would like an exchange
- Specify the replacement item you would prefer
- If the exchange item costs more, you will need to pay the difference
- If the exchange item costs less, we will refund the difference
Exchanges are subject to product availability. If your requested exchange item is out of stock, we will contact you to discuss alternatives or process a refund.
Need Assistance?
Our customer service team is here to help you with any questions about shipping, returns, or exchanges.
Email: [email protected]
Address: Homebase Furniture Store, 48 Somers Rd N, Portsmouth, GB PO2N 6SE
We typically respond to all inquiries within 24 hours during business days.
Last Updated: [Date] – We reserve the right to update this policy as needed. Any changes will be reflected on this page with an updated revision date.