FAQ

We specialise in premium home furnishings and flooring solutions, including candles and candle holders, carpet tiles, cushions, doormats, various types of floor and wall tiles, laminate flooring, luxury vinyl flooring, mosaic tiles, ornaments and vases, outdoor garden tiles, photo frames, rugs, runners, and flooring tools and accessories.

Yes, we provide flooring samples to help you make the perfect choice for your home. Our samples allow you to see and feel the quality of our products before making a purchase decision.

Our products are primarily designed for residential use, though many of our flooring options are durable enough for light commercial applications. We recommend reviewing specific product specifications for suitability to your project needs.

Simply browse our collections, select your desired items, and proceed through our secure checkout process. You’ll need to provide your delivery details and payment information to complete your order.

While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience on future visits.

Orders can typically be modified or cancelled within the first 24 hours while they are still in processing. Please contact our customer service team immediately at [email protected] if you need to make changes to your order.

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All payments are processed through secure, encrypted systems to ensure your financial information remains protected.

Absolutely. We employ industry-standard SSL encryption technology to protect all your personal and payment information throughout the transaction process.

Your payment method will be authorised at the time of order placement and charged once your order has been processed and prepared for shipment.

We offer two shipping options:

Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch.
Free Shipping: Available for orders over £50, delivered via EMS within 15-25 business days after dispatch.

Please note that all orders undergo a 1-2 business day processing period before shipment.

Yes, we ship worldwide with the exception of certain remote areas in Asia and other specified regions where logistical constraints prevent delivery. Our checkout system will automatically verify if we can deliver to your location.

Once your order ships, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey. We believe in transparency throughout the delivery process.

Fragile items such as ornaments, vases, photo frames, and mosaic tiles receive additional protective packaging to ensure they arrive in perfect condition. Flooring products are carefully packaged to prevent damage, while rugs, doormats, and runners are rolled and secured to maintain their pristine condition.

We recommend inspecting packages immediately upon delivery. If you notice any visible damage to the exterior packaging, please note this with the delivery carrier and contact our customer service team promptly at [email protected].

We accept returns within 15 days of receipt. Items must be in their original, unused condition with all packaging intact. Please contact our customer service team to initiate a return and receive further instructions.

Customers are responsible for return shipping costs unless the return is due to our error or defective products. We recommend using a trackable shipping method for returns.

Once we receive your returned item, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account will depend on your financial institution’s policies.